TAGUM COOPERATIVE: EXTENDED OFFICE HOURS FOR MEMBER’S SATISFACTION
Fifty-two years of dedicated service to members and the community. Five decades of promoting specialized deposit and loan products. Half-century of service excellence and financial soundness.
As Tagum Cooperative moves toward the completion of its 2020 Strategic Goals, customer satisfaction has always been on top of its priority list as member-owners are constantly consulted on how to improve the services being offered.
New Business Hours
Headlining the latest improvements come with the extended office hours starting August 1, 2019. Tagum Cooperative Main Office will now serve its members from 8:30 o’clock in the morning until 6:00 o’clock in the evening from Mondays through Fridays. Business hours during Saturdays remain from 8:30 o’clock in the morning until 4:00 o’clock in the afternoon.
Transactions for loan applications and payments, deposit and withdrawal of accounts, membership application and queries will be accepted during the prolonged office periods.
ATM in Sto Tomas
Automated Teller Machine (ATM) is now available for TC Sto. Tomas Branch. Members can now conveniently transact withdrawal of deposits and other payment services thru the newly installed ATM. As of July 2019, Tagum Cooperative has 11 ATM units installed in the different TC business centers in Mindanao.
TC Pay
To make bills payment hassle-free, members can now avail of the TC Pay service of Tagum Cooperative. Members can transact bills payment, cash-in, electronic loading, and ticket payments. These services may be availed in all TC Business centers.
Share Capital increase
Members can now increase their Share Capital account up to P 5,000,000.00. This is a special promo approved by the Board of Directors and the Management until Five Hundred Million (P500,000,000.00) deposits were raised for the remaining months of the year. It can be noted that the interest on share capital has been consistently above 10% rate for the last 10 years of Tagum Cooperative operations.
TC Mobile App
TC Mobile App was previously launched exclusively from Main Branch member but is now available for members from Bajada, Matina, Panabo and Public Market Branches. This will allow members to access their Tagum Coop Accounts 24/7 and inquire on their deposits, loans and insurance coverage status. Renewal of minor loans can also be done easily and proceeds will be deposited in member’s ATM accounts. This fast and convenient app can be downloaded at Google Play Store (android) or App Store (iOS).
Chief Operations Officer Ms. Vivelyn D. Fronteras notes that the trust of the members is one of Tagum Cooperative’s top priority. “This is why we have existed for more than fifty-years, because our primary goal is to gain and sustain our members’ trust.” She also adds that continuing to develop and improve personalized products and services to accommodate the members’ changing demands is one of the reasons why Tagum Coop continues to soar being the icon of trust and excellence in social and financial services.